Terms Of Service

Terms of Service

Last Updated: 6/24/2024

By placing an order with Classic Bakery, Inc. (“we,” “us,” or “our”), you agree to the following Terms of Service. Please read them carefully before placing your order.

1. Deposit and Payment Policy

  • Deposit Requirement: To secure the date for your order, a 50% minimum deposit is required. It is the customer’s responsibility to ensure that this deposit is paid in full. If no deposit is made, the cake order is not secured.
  • Final Payment: Full payment for all orders must be made 7 days prior to the scheduled delivery or pickup date. If full payment is not received by this time, the order will be forfeited, and the customer will not receive the cake or a refund.

2. Order Accuracy and Review Policy

  • It is the customer’s responsibility to review the order confirmation to ensure all details are correct. The order will be made exactly as shown on the order confirmation, not based on any verbal discussions.
  • If there are any typos, omissions, or errors in the order confirmation, the customer must contact Classic Bakery immediately and reference the order number at the top right of the invoice to make necessary corrections. Any unreported discrepancies may result in the order being made incorrectly, and Classic Bakery will not be held responsible.

3. Refund and Cancellation Policy

  • Refunds: All orders are only refundable as store credit. No monetary refunds will be issued.
  • Cancellations: Orders canceled within 72 hours of the scheduled pickup or delivery date are non-refundable.
  • Changes to Orders: Changes to any orders made online will only be honored if they are requested 72 hours or more prior to the scheduled pickup or delivery date.
  • Order Changes within 72 Hours: Any changes requested within the 72-hour window may be denied at our discretion.

4. Delivery Time Policy

  • For orders placed online, deliveries will be made by 4:00 PM on the selected date, regardless of any specific time chosen during the ordering process.
  • For custom cake orders placed directly at the shop, deliveries will be made within a 30-minute window (plus or minus) of the selected delivery time.

5. Pickup Orders Policy

These terms apply only to orders marked for pickup. If your order is set for pickup, please review the following guidelines to ensure your cake is transported and stored properly:

  1. We recommend using a vehicle with a flat floor, such as an SUV or minivan, to prevent the cake from tilting during transport. Tiered cakes are particularly susceptible to tilting if placed at an angle for too long.
  2. Ensure the vehicle’s interior temperature is maintained at 73°F or lower to prevent melting or condensation on the cake.
  3. Drive carefully and maintain a safe distance from other vehicles to avoid sudden stops or sharp turns, which could shift or damage the cake.
  4. If you do not plan to serve the cake within 2 hours of pickup, we strongly recommend refrigerating it immediately upon arrival at your destination.
  5. Proper refrigeration is essential not only to maintain the cake’s freshness but also to preserve the integrity of the decorations and colors.
  6. We cannot guarantee the quality of cakes stored for longer than 24 hours after pickup, as colors may bleed and decorations may degrade.

Classic Bakery is not responsible for any damage that occurs once the cake is in your possession. Customers must ensure they follow proper transportation and storage guidelines to maintain the quality of the cake. This includes ensuring that the cake remains stable during transport and is kept at an appropriate temperature.

6. Delivery Orders Policy

These terms apply only to orders marked for delivery. For a successful delivery, please note the following:

  1. Refrigeration: Cakes should be kept in the refrigerator at all times until they are ready to be served.
  2. Delivery Time Window: The delivery time you select will operate on a 30-minute window, meaning your delivery will occur within 30 minutes before or after your selected time. Exact delivery times are not guaranteed.
  3. Overnight Storage: We do not recommend keeping cakes overnight for use the following day, as this may affect the design and quality of the cake. Storing the cake overnight is at the customer’s discretion.
  4. Recipient Availability: If the recipient is unavailable at the delivery address and we are unable to contact them using the information provided, the items will be returned to Classic Bakery. The delivery fee will be forfeited, and the customer will be required to pick up the items from the bakery during regular store hours.
  5. Cake Packaging: Custom cakes may not always be fully enclosed in a box. In some cases, parts of the cake may be partially or fully exposed. Classic Bakery does not guarantee that the cake will be boxed.

7. Color Matching Policy

Due to uncontrollable variables, Classic Bakery does not guarantee exact color matching on cakes. While we strive to match colors as closely as possible to the customer’s specifications, slight variations may occur. Customers understand that the final product’s colors may not be an exact match to the selected colors due to factors like ingredient properties and environmental conditions.

By placing an order, you agree to these terms.